Goldilock Secure Ltd. Privacy Policy

Your privacy, personal rights and security of your personal information is of the utmost importance to Goldilock.  We strive to secure and protect your personal information using globally acknowledged best practice approaches to policy, process and procedure across our entire organisation.

This Privacy Policy describes how personal information is collected, used, and shared when natural persons ‘users’ visit or make a purchase from www.goldilock.com (the ‘Site’).

PERSONAL INFORMATION WE COLLECT

When visiting the Site, we automatically collect certain information about devices, including, but not limited to;

  • information about web browser
  • IP address
  • time zone
  • and some of the cookies that are installed on devices that visit the Site.

Additionally, as users browse the Site, we collect information about the individual web pages or products that are viewed, what websites or search terms referred users to the Site, and information about how users interact with the Site. We refer to this automatically-collected information as ‘Device Information.’

We collect Device Information using the following technologies:

  • ‘Cookies’ are data files that are placed on a device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • ‘Log files’ track actions occurring on the Site, and collect data that includes IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • ‘Web beacons,’ ‘tags,’ and ‘pixels’ are electronic files used to record information about how users browse the Site.

Additionally, when Site visitors make a purchase or attempt to make a purchase through the Site, we collect certain information including, but not limited to;

  • full name
  • billing address
  • shipping address
  • payment information including credit card
  • email address
  • phone number. 

We refer to this information as ‘Order Information.’

‘Personal Information’ in this Privacy Policy includes both Device Information and Order Information.

HOW DO WE USE PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing payment information, arranging for shipping, providing invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with users and customers
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences shared with us, provide information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, IP address), and more generally to improve and optimize our Site (for example, improve performance, navigation analytics).

We share Personal Information with third parties to help us use Personal Information, as described above.  For example, we use WooCommerce to power our online store, more about how WooCommerce uses Personal Information here:  https://woocommerce.com/gdpr/#.

We also use Google Analytics to help us understand how our customers use the Site, more about how Google uses Personal Information here: https://www.google.com/intl/en/policies/privacy/. 

It is also possible to opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Sites data collection and use practices when we see a Do Not Track signal from web browsers.

SITE VISITOR RIGHTS

European residents have the right to access personal information we hold, and can ask for personal information be corrected, updated, or deleted. In order to exercise this right, please contact us through the contact information below.

Additionally, for European residents, we note that we are processing personal information in order to fulfil contracts (for example to make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that personal information may be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When orders are placed through the Site, we will maintain Order Information for our records in accordance with our Data Retention and Confidential Data Policies, or until asked to delete this information, 

MINORS

The Site is not intended for individuals under the age of 13.  If any Personal Information is discovered or disclosed relating to any individuals under the age of 13, it is our policy to delete any data relating to that individual.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  Please visit https://goldilock.com/privacy for the latest version

CONTACT US

For more information about our privacy practices or to make a complaint, please contact us by e-mail at privacy@goldilock.com or by mail using the details provided below:

116 Pall Mall, London, ENG, SW1Y 5ED, United Kingdom